Customer Success Manager (Cybersecurity SaaS)

Customer Success Manager Tel Aviv, Israel

About Memcyco:

MEMCYCO is a fast-growing cybersecurity company focused on protecting organizations and consumers from phishing, impersonation, and account takeover attacks.

Our innovative platform delivers real-time detection, visibility, and protection against digital threats by identifying exposure before compromise occurs. We work with leading global enterprises, financial institutions, and online brands to help secure their digital presence and protect end users in real time.

We are looking for a highly motivated and technically oriented Customer Success Manager to join our growing team in Tel Aviv. Aiisined to Strategic Payment Account.

About the role:

This is a strategic, high-touch Customer Success role dedicated to one of the world’s leading payment platforms.

The Customer Success Manager will act as the primary point of contact and trusted advisor for the customer, owning the overall relationship and ensuring long-term success, adoption, and satisfaction with the MEMCYCO platform.

This role goes beyond traditional relationship management. The ideal candidate must be technically capable, proactive, customer-focused, and comfortable acting as a “one-stop shop” for the customer, including onboarding, platform guidance, technical coordination, issue management, and ongoing optimization.

You will work closely with the Product, R&D, Support, Operations, and Sales teams to help customers maximize the value of MEMCYCO’s cybersecurity platform.

Key Responsibilities:

• Serve as the dedicated Customer Success Manager for a strategic global payments customer
• Own the end-to-end post-sales customer relationship
• Lead onboarding, adoption, enablement, and ongoing customer engagement activities
• Act as the primary focal point for customer questions, escalations, and operational support
• Develop deep expertise in the MEMCYCO platform and customer workflows
• Work closely with technical and business stakeholders on the customer side
• Coordinate internally with Product, R&D, Support, and Operations teams to resolve issues and drive customer success
• Monitor customer health, platform usage, alerts, and engagement metrics
• Conduct regular business reviews and optimization meetings
• Identify risks proactively and drive mitigation plans
• Build trusted relationships with customer stakeholders at both technical and executive levels
• Act as the voice of the customer internally and provide feedback to influence product improvements and roadmap priorities
• Help build scalable customer success processes and best practices as the company grows

Requirements:

• 5+ years of experience in Customer Success, Technical Account Management, Professional Services, or similar customer-facing roles
• Previous experience working in a cybersecurity company is required
• Strong technical understanding of cybersecurity concepts and SaaS platforms
• Experience supporting enterprise customers in complex environments
• Ability to manage both business and technical customer discussions
• Strong troubleshooting, coordination, and problem-solving skills
• Experience working with enterprise financial services, fintech, or payment platforms - a strong advantage
• Startup or scale-up experience - strong advantage
• Excellent communication and presentation skills
• Fluent English and Hebrew - required
• Based in the Tel Aviv area

Preferred Background:

Experience with one or more of the following areas is highly valued:

• Fraud prevention
• Phishing protection
• Identity & Access Management (IAM)
• Account takeover prevention
• SIEM / SOAR / SOC workflows
• Threat intelligence
• Digital risk protection
• Enterprise SaaS cybersecurity platforms

We are looking for someone who is:

• Customer-obsessed and relationship-driven
• Technically curious and hands-on
• Comfortable operating in fast-paced startup environments
• Proactive, accountable, and highly responsive
• Organized and operationally strong
• A strong communicator who can build trust with both technical teams and executives
• Excited to take ownership and make a direct impact

Why join Memcyco?

• Join a fast-growing cybersecurity company solving a critical global challenge
• Work with innovative technology to protect leading global brands and consumers
• Be part of a collaborative and highly skilled team
• Take ownership and have a direct impact on customers and company growth
• Competitive compensation and growth opportunities
• Work closely with leadership and strategic enterprise customers

Please send to: [email protected]