IT Support Specialist

IT Support Specialist (Help Desk)

Location: Ashkelon | Full-time

Role Purpose:

Manage, maintain, and support the organization's IT environment, with a focus on end-users, SharePoint, permissions management, and end-user equipment—ensuring smooth and continuous operation of all systems.

Key Responsibilities:

• Provide technical support to internal users and troubleshoot hardware & software issues
• Install, maintain, and manage end-user equipment (computers, monitors, printers, and communication devices)
• Work extensively with SharePoint and Microsoft 365
• Manage users, permissions, and licenses across organizational systems
• Work with internal systems such as Priority and Jira
• Coordinate with external IT vendors when required

Requirements:

• Hands-on experience with SharePoint and Microsoft 365
• Proven experience in technical support and troubleshooting hardware & software – mandatory
• Good level of English

Soft Skills:

• High level of service orientation
• Strong problem-solving and technical thinking skills
• Organized with the ability to work independently
• Ability to work under pressure and manage multiple tasks
• Strong interpersonal skills and ability to guide/train users

What We're Looking For:

A service-oriented IT professional with strong troubleshooting skills, who can ensure a smooth user experience and reliable IT operations across the organization.

Who We Are

SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters. Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact? We're always looking for talented individuals who are ready to make a difference.

• Explore opportunities
• Grow your career
• Be part of something global
• Your future starts here.