Customer Success Manager

Customer Success Manager

Payro is an Earned Wage Access fintech platform helping frontline employees access part of their earned salary before payday.

We work with employers across retail, food service, logistics, manufacturing, security, and other operational industries. Our mission is to improve employees’ financial wellbeing while helping employers increase satisfaction, retention, and engagement.

We’re looking for a hands-on Customer Success Manager to lead customer launches, drive employee adoption, and make sure Payro becomes a product employees actually use.

This is not a classic support role. It combines customer relationships, field execution, data analysis, employee engagement, and AI-driven processes.

• Lead onboarding and launches for new customers.
• Work closely with HR, payroll, operations, and branch managers.
• Drive employee adoption across different channels.
• Track activation, usage, transfers, and customer health.
• Identify low adoption or churn risks and create action plans.
• Build strong relationships with customers and turn them into long-term partners.
• Use AI tools to improve workflows: customer follow-ups, launch materials, employee messaging, data analysis, translations, playbooks, and automation.

• 2–5 years of experience in Customer Success, Account Management, Operations, Implementation, or similar.
• Strong execution mindset — you move fast and get things done.
• Excellent communication and relationship-building skills.
• Comfortable working with both managers and frontline employees.
• Data-oriented and comfortable with dashboards, spreadsheets, and KPIs.
• Curious about AI and excited to use it in daily work.
• Hebrew fluency required; English is a strong advantage.
• Experience in fintech, HR tech, payroll, SaaS, or frontline industries is a plus.
• Join Payro and help build the Customer Success function of a fast-growing fintech company from the ground up.