Support Specialist

Company Description

Through innovative optimization methods and advanced technologies, Lawyal is enhancing the performance of law firms and driving better outcomes. Our solution eliminates the need to waste precious time on billing processes such as the tedious documentation of billable hours and allows our clients to focus on providing excellent legal services. Our billing process is empowering, easy and stress-free, reduces friction between legal and finance departments, and lays the foundation for success.

We are looking for a motivated and service-oriented Support Specialist to join our growing team in Tel Aviv! If you’re technical, patient, and enjoy helping users solve problems - we’d love to meet you.

What you'll do:

• Provide technical and functional support via email, phone, and chat.
• Troubleshoot and resolve platform-related issues.
• Guide customers through Lawyal’s features and workflows.
• Collaborate with the Product team on complex cases.
• Support onboarding processes for new accounts.

What we're looking for:

• At least 1 year of experience in a technical support or customer support role- must
• Experience working in a SaaS company
• Experience working with bookkeeping or accounting-related systems/processes
• Strong technical orientation and problem-solving skills
• Excellent communication skills in Hebrew
• Highly service-oriented, patient, and detail-focused
• Organized and able to manage multiple tasks simultaneously

Nice to have:

• Familiarity with legal workflows or billing/time-tracking systems
• Experience with Zendesk

Additional details:

• Full-time position
• Based in Tel Aviv
• Junior to Mid-level role
• Immediate start preferred

If you’re looking to join a fast-growing legal tech company and make a real impact on customer experience, we’d love to hear from you!