Technical Support Agent

About the job

Plaee is a fast-growing, innovative tech startup in the online entertainment space, building platforms for the prediction market industry.

Based in Ramat Gan, we’re a young, high-energy team that loves what it builds, moves fast, and aims big. We’re looking for a hands-on, client-facing Technical Support Agent. The kind of person who enjoys diving into a complex problem and finding the solution.

What you’ll do:

● Provide our users with a high-quality, seamless support experience

● Offer technical assistance through our ticketing system, chat, and calls

● Use SQL to investigate data and troubleshoot complex issues

● Identify and resolve complex technical glitches and system errors

● Coordinate with 3rd party providers to keep our external integrations running

● Work with Engineering and Product teams to fix bugs and improve the platform

What we’re looking for:

● 2-3 years of experience in a technical support role

● Experience supporting SaaS B2B platforms

● SQL skills for querying and data investigation

● Hands-on experience working directly with clients

● Clear communication skills and a problem-solving mindset

● Fluent in English (written and spoken).

● Experience with API troubleshooting

● Background in the Gaming industry – a big plus

● Ability to move fast and grow within a startup environment