Technical Support Help Desk

Help Desk Technical Support | Rishon LeZion | Full-time

Mertens - MalamTeam is hiring a Help Desk Technical Support Specialist for a large financial organization in Rishon LeZion. This role provides hands-on technical support in a dynamic environment, delivering both remote and on-site assistance to end users.

Responsibilities:

• Provide daily technical support for hardware and software according to organizational standards
• Install and deploy hardware and software based on internal guidelines
• Handle service requests and incidents, perform remote diagnostics, and provide solutions or user guidance
• Provide phone support to employees and branch staff to resolve technical issues
• Deliver front-facing support to employees arriving for assistance
• Assist users with laptops and related equipment as needed

Requirements:

• Knowledge of Windows operating systems, including Windows Server
• Proficiency in MS Office applications, including Outlook
• Experience managing users in Active Directory
• Familiarity with remote monitoring and control systems – advantage
• Experience working with VMware – advantage
• Familiarity with Avaya systems – advantage
• Familiarity with NAC systems – advantage