Customer Success Manager

At altshare, we’re looking for a hands-on Customer Success Manager to support our growing customer base, with a strong focus on US clients.

In this role, you will own day-to-day customer relationships, from onboarding through ongoing engagement ensuring customers achieve maximum value from our platform.

You’ll work closely with cross-functional teams and US-based stakeholders, driving adoption, retention, and customer satisfaction through direct engagement.

As part of a growing team, you will also help shape processes and best practices, while serving as a key bridge to Produc surfacing insights and translating customer needs into actionable feedback that drives product and experience improvements.

Based in Israel | Flexible to work US hours

• Manage a portfolio of US-based customers end-to-end, including support for 409A valuation processes
• Lead onboarding and drive product adoption and value realization
• Build strong relationships with stakeholders and act as a trusted advisor
• Monitor customer health and proactively mitigate risks
• Drive renewals and identify growth opportunities
• Act as the Voice of the Customer by collecting, synthesizing, and prioritizing feedback
• Partner closely with Product and R&D to translate insights into product improvements
• Identify trends across customers to inform product improvements and new features

• 2–3 years of experience in Customer Success / Account Management (SaaS preferred)
• Strong communication and stakeholder management skills
• Experience managing onboarding and ongoing customer relationships
• Ability to translate customer needs into actionable product insights
• Proactive, organized, and data-driven mindset
• Comfortable working cross-functionally with Product, R&D, and internal teams
• Based in Israel
• Fluent in English with excellent verbal and written communication skills