Senior Product Manager, Pet Claims Experience

What You’re Applying For

We're looking for a Senior Product Manager to help build the next generation of pet insurance at Lemonade. You'll own the end-to-end claims journey for pet owners - balancing what customers actually feel with what the operation needs to scale - driving automation, shipping AI-powered experiences, and setting a new standard for what claims can feel like.

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.

Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

In this role you'll

• Own the full pet claims journey, from first notice of loss to resolution, and raise the bar on what that experience can be
• Design and ship automation solutions that reduce manual work, scale Customer Ops, and move the efficiency needle in a meaningful way
• Put GenAI and LLMs to work using Lemonade's internal AI tooling to rethink what's possible in claims handling
• Translate product strategy into sharp requirements and prototypes that reflect Lemonade's brand, mission, and customer needs
• Partner with designers, engineers, data analysts, and Customer Ops stakeholders to ship end-to-end product improvements
• Identify gaps, prioritize ruthlessly, and bring creative solutions that expand what our product can do
  
  

• At least 5 years of product management experience at a startup or fast-growing company - a must
• A track record of untangling complex processes and finding the clearest path through them
• Strong UX instincts with an eye for detail and an ability to hold the big picture at the same time
• Experience automating manual processes - a big plus
• A data-driven, analytical approach to decisions and prioritization
• Top-notch written and verbal communication skills in English
• Experience leading small, agile teams
• A genuine drive to keep learning - you read constantly and love sharing what you find
• Enthusiasm for AI and a real commitment to growing alongside these tools as they evolve
• Ready to work in an office environment most days of the week