Product Knowledge Manager

About the Role

As our company experiences rapid growth and our ecosystem of customers and partners expands, the complexity and depth of our product knowledge have become a strategic pillar. We are looking for a highly technical, product-minded, and innovative leader to take full ownership of our product knowledge domain.

As the Head of Product Knowledge, you will be the "Source of Truth" for our product. You will dive deep into the technical architecture, master every use case, and translate complex capabilities into structured, high-quality, and actionable knowledge for our customers, partners, and internal teams. This is a hands-on leadership role that requires a passion for AI, a sharp product sense, and the ability to operate at the intersection of R&D, Product, and Customer Success.

What You’ll Do

• End-to-End Ownership: Define and lead the product knowledge strategy to support rapid scaling and a growing global customer base.
• Technical Deep-Dives: Master the product’s internal workings, APIs, and AI-driven features. You’ll stay ahead of the curve on every new release.
• Knowledge Synthesis: Transform complex technical concepts into clear, high-quality documentation, best practices, and educational resources for diverse audiences (from developers to business stakeholders).
• Cross-Functional Collaboration: Work closely with R&D, Product Management, and Sales Engineering to ensure all technical knowledge is accurate, up-to-date, and aligned with the product roadmap.
• Customer & Partner Enablement: Act as a technical bridge, ensuring our partners and Tier-1 customers have the deep product insights they need to maximize value.
• Innovation & AI: Leverage GenAI and modern tools to revolutionize how knowledge is consumed and maintained within our ecosystem.

Requirements

• Strong Technical Foundation: Must have proven experience as a Software Developer or Researcher. You need to be comfortable reading code and understanding complex system architectures.
• Customer-Facing Experience: Background in a role that involves direct interaction with customers or partners (e.g., Sales Engineer, Technical Product Manager, or Solution Architect).
• Product Mindset: A natural ability to understand "the why" behind features and translate technical specs into business value.
• AI Enthusiast: Deep interest and passion for AI and innovation; familiarity with the latest trends in the Generative AI landscape.
• Exceptional Communication: Ability to articulate complex ideas clearly in English (both written and verbal) and create high-standard technical content.
• Ownership Mentality: A self-starter who can thrive in a fast-paced, ambiguous environment and build processes from scratch.

Bonus Points

• Experience in a hyper-growth startup.
• Background in Product Management for technical products.
• Experience building or managing developer communities/documentation hubs.