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מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Support Specialist

SCIO

הוד השרון

Support Specialist

SCIO

הוד השרון
מלאה, היברידית
9,000-13,000 ₪ (הערכה מבוססת AI)
זוהי הערכת טווח שכר מבוססת AI ולא פרסום של המעסיק

About SCiO

SCiO develops advanced NIR spectroscopy solutions that enable real-time material analysis. Our products are used globally across the food and agriculture industries, helping organizations make data-driven decisions and optimize operations.

We are looking for a Support Specialist to join our Customer Success team. In this role, you will serve as the first point of contact for customers, handling support requests end-to-end and ensuring timely, high-quality resolutions.

You will initially work in a dynamic support environment, with plans to scale processes and tools, and also work closely with Customer Success, Product, and R&D teams to troubleshoot issues, improve processes, and enhance the overall customer experience.

This position reports to the Head of Customer Success

Key Responsibilities

Manage and respond to incoming support requests from customers and partners
Troubleshoot hardware, software, and product-related issues
Escalate complex issues to relevant teams when needed
Ensure responses meet defined service levels (SLAs)
Maintain accurate documentation of issues and resolutions
Collaborate with cross-functional teams to resolve customer challenges
Identify recurring issues and suggest process improvements

Requirements

Native-level English (spoken and written)
2+ years of experience in a support or customer-facing role (preferably in a startup environment)
Bachelor’s degree
Strong problem-solving and analytical skills
Excellent communication skills
Ability to manage multiple tasks in a fast-paced environment
High level of organization and attention to detail

Advantages