Information Technology Help Desk Support

Company Description

Touch is a premium IT-as-a-Service (ITaaS) partner for high-growth companies in the dynamic Israeli tech ecosystem.

We don’t just fix computers; we build and support a secure, scalable foundations that high-growth companies need to reach their next milestone.

Role Description

We are looking for a motivated Junior Systems Administrator & IT Specialist based in the Tel Aviv District.

In this role, you will be the "first responder" for our clients, providing elite help desk support while growing your skills in systems infrastructure and network management.

You will work directly with leadership to implement high-level IT solutions in a high-growth, security-focused environment.

Key Responsibilities

Systems & SaaS Ops: Full lifecycle management of users and permissions across Google Workspace, Okta, Microsoft365, Jira, etc.

Hardware & On-Site Support: Lead "white-glove" workstation setups (M-series Macs/Windows), manage inventory, and provide on-site support at client offices.

Infrastructure & Networking: Configure and maintain office connectivity, including VLANs, Firewalls, and high-density Wi-Fi (UniFi/Fortigate/Meraki).

Zero-Trust Security: Implement and monitor DLP, MFA, and Endpoint Security (EDR) protocols to ensure clients are audit-ready (SOC2/ISO).

Fleet Management: Use MDM tools (Jamf/Intune/JumpCloud) to automate patching and compliance across all company assets.

Qualifications

Experience: 2+ years in a SysAdmin or IT helpdesk role within a high-tech/startup environment.

Cloud Identity: Deep proficiency in Okta, Google Workspace, and Azure AD (Entra ID).

OS Knowledge: Proficient in troubleshooting macOS (primary) and Windows 11.

Hardware: Troubleshooting hardware—MacBooks,Windows based devices, monitor and conference room systems (Zoom/Meet Rooms).

Networking: Good understanding of TCP/IP, DNS, DHCP, and VPN configurations.

Operating Systems: Power-user knowledge of macOS (primary) and Windows 11.

Soft Skills: Independent, highly motivated, strong communication skills with the ability to explain technical concepts to non-technical users.

Languages: Native-level Hebrew and excellent professional English (written and verbal, we are supporting International companies).

Advantage: Relevant certifications (MCSA/MCSE/MCITP/CCNA certification).