Help Desk Technician

If you’re looking for a quiet IT role with predictable days — this isn’t it.

We develop, build and deploy advanced UAVs in support of security organizations in Israel and worldwide. That means our IT doesn’t just “support the office.”

It keeps the mission moving.

We’re looking for a JUNIOR IT Helpdesk Technician who is the first call when something stops working— and the reason it’s working again 10 minutes later.

This role is for you if:

• You get a small adrenaline boost when someone says, “it’s urgent.”
• You like being the person people trust when things go sideways.
• You can explain DNS to a developer and Wi-Fi to a field operator — in the same afternoon.
• You don’t hide behind remote tickets. You solve problems, face to face.

What You’ll Actually Do

• Provide hands-on technical support to company users
• Troubleshoot hardware, software, and network issues
• Support Windows 10/11 environments and Microsoft Office applications
• Manage users and permissions in Active Directory
• Support virtual meeting platforms (Zoom, Teams)

What You Bring

• At least 1 year of technical support experience in an organization with 100+ users
• Basic understading of networking issues
• Good knowledge of Windows 10/11
• Hands-on experience with Microsoft Office
• Experience working with Active Directory
• You're a people-person and have good communication skills and patience
• Fast learner

Strong Advantage If You Also Have

• Experience troubleshooting hardware and peripheral equipment
• Familiarity with security products (Firewall, VPN, EDR)
• Good technical English

If you're great with people and love making technology actually work — send us your CV.