Customer Success Manager

CommBox is a leading Unified Digital & AI Communication platform transforming customer engagement for over 350 clients worldwide. Our mission is to redefine customer communication, making it effortless, intuitive, and incredibly effective.

We provide brands with state-of-the-art tools to automate customer interactions seamlessly across digital channels and messaging apps like SMS, WhatsApp, Messenger, and Google. Our advanced AI technology manages millions of customer transactions daily, streamlining the journey and enhancing efficiency.

We are seeking a talented Customer Success Manager to join our leading team at Commbox.io. The selected candidate will be responsible for supporting and guiding our customers through the implementation and management of our service systems, with a focus on managing digital centers and continuously improving the customer experience.

Responsibilities:

• Work directly with company clients to deeply understand their needs and guide them in optimal use of the Commbox system.
• Assist clients in building key service processes in the digital world and integrating the system into existing centers.
• Manage implementation processes, provide technical and strategic support, and resolve issues in real-time.
• Develop and maintain positive, long-term relationships with clients to ensure their satisfaction.
• Collaborate with development, marketing, and sales teams to enhance and tailor the product to meet customer needs.
• Analyze data and generate performance reports to improve processes and systems.

Requirements:

• 3+ years of experience as a CSM in a B2B SaaS company.
• 5+ years of experience in managing service centers and implementing service systems - Advantage.
• Significant advantage for experience in managing digital service centers.
• Ability to work independently and lead projects efficiently.
• y.Excellent written and verbal communication skills.
• Technical knowledge and the ability to quickly learn new software systems.
• Problem-solving skills and strategic thinking.
• Proficiency in both Hebrew & English