Customer Success Manager

Partner Success Manager

About Exactius

Exactius works with companies to solve complex digital marketing challenges and achieve ambitious growth goals. We bring executive leadership and cross-functional execution teams that can form the strategy and execute and deliver the result. Those teams are supported by a proprietary technology named Violet that supports the need for advanced analysis and real-time optimization. Exactius is an extension of the partner’s internal teams with one goal: to grow faster and be more profitable.

About Violet

Violet is a scalable infrastructure to track and visualize data sources for data-driven, sophisticated decision-making. Violet includes a robust business intelligence capacity to support marketing executives in managing their investments to maximize their performance. Using Violet, the partner can align their GTM KPIs with their financial goals & strategy and create the right balance between brand and performance investments.

Description

Exactius is looking for a highly motivated, customer-obsessed Partner Success Manager to work closely with a dynamic and collaborative global team to lead our partners to success in the fast-paced domain of performance marketing. The Partner Success Manager will work closely with the partner’s Marketing Executive to unlock the full potential of their growth investments and make Violet the one source of truth for the partner’s investments and performance. The ideal candidate will have a background in digital marketing and strong project management skills supported by exemplary relationship management and communication skills.

Your Responsibilities:

● Show a creative, can-do approach, with a passion for providing an exceptional customer experience.

● Fully understand your partners’ metrics and KPIs, and drive the plan to attain and exceed them.

● Act as a strategic advisor by consistently finding new sources of value for your partners while leveraging Exactius solutions.

● Project manage team operations to successfully and consistently deliver ROI and meet the partners’ KPI.

● Maintain a regular cadence of communication and meetings, in which you will: identify issues, discuss opportunities, provide product updates, and lend general account support.

● Seek to understand the ‘why’ and ask the right questions to build and maintain strong relationships with partners.

● Leverage data and performance metrics to optimize the partners' experience, evaluate their health, and identify pain points.

● Be the voice of your customers by advocating internally for solutions to boost long-term partner value.

Ideally You’ll Bring:

● Experience in a CSM or Account Management role – preferably in a SaaS environment.

● Understanding of the digital marketing space, including marketing growth, CRM and Email Marketing.

● Strong analytical skills with the ability to identify and communicate impactful trends in data

● Self-motivated and comfortable working with autonomy, as well as working collaboratively with a team.

● Experience in working with internal and external stakeholders across time zones, locations and cultures.

● Focus on “getting things done” in a fast-moving, evolving and challenging environment, which requires excellent organization and prioritization.

● Bonus points for: SaaS MarTech experience.

Benefits & Perks

● Opportunity to have a real impact in a high-growth international brand.

● Work remotely from anywhere in the world.

● Control your time - flexible hours.

● Responsibility from day one, professional and personal growth.

● Great company culture, working alongside rockstar professionals from various industries and backgrounds.

● We care about you and your career path.