Customer Success Manager

We’re looking for a motivated and service-oriented Customer Success Manager to join our growing team. In this role, you’ll play a key part in implementing our cutting-edge neurotechnology in clinical and research environments, ensuring users receive exceptional training, support, and ongoing engagement.

Key Responsibilities:

• Lead installations and onboarding of our technology at medical and research sites.
• Provide hands-on training for clinical teams and end-users.
• Build strong relationships with customers and serve as their primary point of contact.
• Perform routine system maintenance and ensure smooth, safe operation in the field.
• Collect, edit, and record clinical information accurately.
• Collaborate with internal teams to share insights and enhance customer experience.
• Travel frequently within Israel and abroad (US and EU).

Qualifications:

• BSc. in Biomedical, Medical, or Para-Medical professions (or related field).
• Background as an Allied Health Professional (e.g., nursing, speech therapy, occupational therapy) is a plus.
• Full professional proficiency in English (native or near-native level).
• Strong service orientation and commitment to patient care.
• Excellent interpersonal and communication skills.
• Fast learner with strong technical curiosity and adaptability.
• Willingness and ability to travel frequently.

Advantages:

• Experience working with global customers or in international settings.
• Proficiency in Excel and data visualization tools (comfortable analyzing and presenting data).
• Familiarity with GCP standards and clinical environments.

If you’re passionate about medical innovation and inspired by the opportunity to transform neurological care, we’d love to meet you!

To apply, please send your CV to: [email protected]

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