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מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Tier 2 Technical Support

Moon Active

תל אביב - יפו

Tier 2 Technical Support

Moon Active

תל אביב - יפו
מלאה
14,000-18,000 ₪ (הערכה מבוססת AI)
זוהי הערכת טווח שכר מבוססת AI ולא פרסום של המעסיק

Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment to millions of active users across the universe. The company is headquartered in the heart of Tel Aviv.

We’re looking for an experienced Tier 2 Technical Support with a creative mind and extraordinary investigation skills to join our team.

The team aims at providing immediate, high-quality analysis and technical solutions to any issues raised by our players.

Responsibilities:

Investigate & Resolve technical issues escalated from Tier 1 agents
Identify the root cause for issues in the game
Analyze system logs and dashboards to streamline troubleshooting
Be the point of escalation between Customer Support and R&D
Work closely with the technical support (Tier 3) to solve technical issues
Provide comprehensive information regarding technical issues with our products

Requirements:

At least 3 years experience as a Tier 2 Support (or similar technical role)
SQL: Extensive knowledge and hands-on experience (complex queries and deep data analysis)
AI Models: Experience working with AI models (LLMs), with a focus on Gemini
System Monitoring: Proficiency in Coralogix and Preset for log analysis and dashboarding
Tech Stack: Experience with REST APIs and web-based troubleshooting
Analytical Skills: A proactive "problem-solver" approach with a high level of technical understanding
Multi-tasker, self-learner, proactive and a team player
Ability to comply with tight deadlines and self-prioritize
English - excellent written and verbal communication skills

Advantages