Customer Success Engineer

Hiring for a long term contract role based in Tel Aviv for the role of Customer Success Engineer.

Duties:

Job Description and Responsibilities:

i) Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing client’s solutions to achieve their business and security objectives

ii) Assist customers in implementing custom integrations and workflows to ensure Prisma Cloud is fully integrated into their security operations center.

iii) Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolutions with engineering teams.

iv) Serve as a customer advocate in influencing product roadmap and improvements.

v) Coach customers on how to establish and manage their Cloud Security Change management/Governance/Center of Excellence programs.

vi) Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.

vii) Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Prisma Cloud features and associated business benefits to address their needs.

Skills:

Your Experience

● 5+ years relevant work experience in pre-sales, post-sales, technical support, solution architecture, consultant or similar roles desired; strong consulting and project management skills required

● Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization

● Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions

● Ability to multi-task and work in a fast-paced environment

It is important for you to have a strong background in at least 2 additional areas besides Cloud Computing:

Cloud Computing

● Strong hands-on experience with one or more of the following Cloud Platforms – AWS, GCP, Azure, Alibaba and OCI

● Strong Knowledge of AWS services (or other CSP similar) components such as EC2, ELB, VPC, RDS, Route53, S3, Cloud Formation, Cloud Trail, Lambda and IAM etc.

● One or more of AWS Certification, Azure Certification or Google Cloud Certification strongly preferred

● Knowledge of general security practices and regulatory compliance requirements (CIS, PCI, NIST, GDPR etc)

System Administration and Containers

● Experience deploying and operationalizing Kubernetes, containers, and serverless functions

● Hands-on experience with Linux distributions (RHEL, Debian, Ubuntu, Centos, etc.)

Networking Infrastructure and Security

● Good understanding of Networking concepts and experience with networking devices such as routers, switches, firewalls, traffic generators, etc.

● Experience with Security Solutions, Remote VPNs, IPSEC, PKI & TLS, TCP/IP, DLP, Authentication

Protocols (SAML, LDAP, OIDC, etc.)

Automation

● Hands-on experience with one or more scripting languages such as Python, PowerShell, JavaScript, etc.

● Hands-on experience with API calls and how to use scripting to automate multiple calls

CI/CD - DevOps

● Hands-on experience with the CI/CD process & terminology and tooling used for it, such as Jenkins, Repositories (GH, CSP-related, .. ), Ansible, Terraform etc

If interested, please get in touch with me on Linkedin or drop an email with your recent CV on [email protected] and I'll get back to you at the earliest.

Best Regards

Usha

Infotree Global Solutions

Linkedin: linkedin.com/in/usha-rahul-116453223