Customer Success & Solutions Manager

Company Description

Rescana is transforming third-party cyber risk management with an AI-driven platform that automates vendor classification, assessment, and remediation at scale. We help organizations reduce manual work, improve accuracy, and stay compliant - without slowing down the business.

Role Description

This is a full-time on-site role located in the Tel Aviv District, Israel.

As a Customer Success & Solutions Manager, you will own the success of our customers end-to-end - from onboarding through ongoing value delivery.

You will work closely with customers on TPRM processes, support sales as a product expert, and continuously improve how we operate using automation and AI.

What You'll Do

• Own customer success and ensure projects move forward and deliver value
• Lead POCs and onboard customers
• Train and guide customers on the platform and best practices
• Troubleshoot issues and take ownership until resolved
• Support sales as a product expert in customer meetings
• Collect feedback and work closely with product and engineering
• Drive adoption and identify expansion opportunities
• Identify inefficiencies and build or implement AI-driven workflows to improve and scale operations

Qualifications

Must-Have

• Fluent, professional English (able to lead customer conversations confidently)
• Strong client-facing skills and ability to build trust
• Proven ability to solve problems independently and take ownership until resolution
• High level of ownership and proactive mindset
• Comfortable working with technical systems and software platforms
• Experience working in a SaaS environment

Advantage

• Experience in TPRM / GRC / cybersecurity
• Experience with AI tools, automation, or workflow building

What Success Looks Like

• Customers are active, satisfied, and expanding usage
• Problems are solved quickly and don’t repeat
• You become the go-to person for both customers and internal teams
• You improve how we operate - not just maintain it