Help Desk Support Specialist

Mertens – MalamTeam is hiring a Help Desk Support Specialist

Role Overview:

Provide phone-based and front-line technical support for a large organization with approximately 5,000 users. The role offers a stable environment with strong professional exposure.

Key Responsibilities:

• Provide phone support and on-site support when needed
• Handle PC, network and end-user equipment issues
• Support users in a large-scale organizational environment
• Work with core support systems and user management tools

Requirements:

• Relevant training or education in technical support
• At least 6 months of technical support experience in PC / network / end-user equipment support
• Candidates with relevant courses and no experience may also be considered
• Experience with Active Directory and Office 365 – required
• Availability for 24/7 shifts
• Experience in a phone-based technical support center – advantage