Help Desk Technician - 5570

Job Description

The role involves providing technical support and troubleshooting for the organization’s core systems, applications, and specialized hardware. The work is carried out in a dynamic, advanced technological environment that serves as the operational center of the company’s nationwide activities.

The position is based in Petah Tikva.

Key Responsibilities

• Provide remote troubleshooting and solutions for hardware and software issues.
• Support users and point-of-sale (POS) systems across diverse working environments.
• Monitor and support web systems, mobile applications, and internal systems.
• Work with CRM systems and document tickets using Office tools.

Requirements

• Technical background: Strong technical understanding and solid familiarity with computerized work environments - required.
• Availability: Willingness to work shifts, including evenings, nights, and weekends, according to organizational needs - required.
• Experience: Prior experience in technical support, service/help desk environments, or technical sales - an advantage.

Technical Skills

• Familiarity with operating systems: Windows, Android, iOS.
• Experience supporting web-based systems and applications.
• Proficiency in Microsoft Office and experience working with CRM systems.

Soft Skills

• High level of service orientation.
• Ability to work under pressure.
• Strong multitasking skills and quick learning ability.