Customer Success Manager (Onboarding & Retention)

Location: Hybrid (Remote / NYC) | Experience: 3+ years | Full-Time

Dreamhub is the first AI-native CRM built specifically for B2B SaaS teams. Backed by the founders of MuleSoft, Datadog, and Datorama, we’re transforming how go-to-market teams operate—automating workflows, delivering predictive insights, and driving revenue growth without the manual overhead.

We're looking for a Customer Success Manager to own onboarding and retention, with a strong focus on onboarding excellence. You’ll be responsible for taking 7 customers per month from signed, to live, to successful.

What You'll Do:

• Lead end-to-end onboarding
• Run kickoff calls and align on success metrics
• Configure product, integrations, and data flows
• Drive fast time-to-value
• Build relationships and prevent churn
• Identify expansion opportunities

Requirements:

• 3+ years in Customer Success / Implementation (B2B SaaS)
• Early-stage startup experience (10–50 employees)
• Strong onboarding experience
• CRM expertise (Salesforce / HubSpot)
• Ability to manage multiple customers in parallel
• MEDDPICC / RevOps background