IT Help Desk & Junior System Support Engineer – Hybrid (Netanya)

IT Services Company | 2 Days On‑Site + 3 Days Remote | Support Multiple Customers

We are a growing IT services company providing professional IT support and system administration to a variety of clients. We are looking for a motivated and service‑oriented IT Help Desk & Junior System Support Engineer to join our team.

This hybrid role includes 3 days of remote support for multiple customers, and 2 on‑site days each week at one of our key clients—a well‑established medical startup with a sophisticated IT environment.

✅ About the Role

You will handle help desk tickets, provide user support, perform troubleshooting, and assist with IT operations for several customers.

Two days per week, you will work on‑site at a medical startup (70 employees) and support their environment, which includes Fortigate firewalls, Hyper‑V & VMware vSphere, Veeam backup, Dell/HP/Cisco servers, IBM FlashSystem storage, and Microsoft 365.

You will also participate in ongoing projects, including the migration of an on‑prem file server to SharePoint Online.

🎯 Responsibilities

Remote (3 days/week – supporting multiple customers):

• Provide Tier 1–2 technical support (Windows OS, Office/Microsoft 365, network issues, hardware)
• Monitor systems, handle tickets, and maintain strong customer communication
• Support user management, MFA, Teams/Outlook, and daily operational tasks
• Assist with troubleshooting across customer environments

On‑site at Medical Startup (2 days/week):

• Deliver hands‑on desktop support to ~70 users
• Support infrastructure components:
• Hyper‑V / VMware vSphere
• Fortigate firewall (VPN, basic policy checks, monitoring)
• Veeam Backup
• On‑prem servers + Exchange Online
• Participate in IT projects, including SharePoint Online migration
• Maintain documentation and asset inventory

✅ Requirements

• 1–3 years of experience in IT help desk or technical support
• Strong knowledge of Windows 10/11 & Microsoft 365
• Experience with Azure AD / Microsoft 365 admin tasks
• Familiarity with basic networking (DNS, DHCP, VPN)
• Excellent communication and customer service skills
• Ability to work independently and manage tasks efficiently

⭐ Advantages

• Experience with Hyper‑V or VMware vSphere
• Experience with Fortigate firewalls
• Veeam Backup & Replication
• SharePoint Online / OneDrive support
• Work experience at MSP/IT outsource companies

📍 Work Model

• Hybrid:2 days/week on‑site in Netanya (medical startup)
• 3 days/week remote support for additional clients
• Sunday–Thursday