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236138 - Help Desk Team Lead

Experis Israel

אשדוד

236138 - Help Desk Team Lead

Experis Israel

אשדוד
9,000-13,000 ₪ (הערכה מבוססת AI)
זוהי הערכת טווח שכר מבוססת AI ולא פרסום של המעסיק

Help Desk Team Lead – Entry-Level Leadership Opportunity

A successful global high-tech company with a young, dynamic environment is looking for a Help Desk Team Lead to join its Technical Support Center in Ashdod.

This is an excellent opportunity to enter the high-tech world and grow professionally.

The position is also suitable for juniors with relevant experience and leadership background.

Key Responsibilities:

Manage daily shift operations and lead the support team
Monitor, route, and control support tickets and technical issues
Provide technical support and customer guidance
Perform qualitative and quantitative quality control of support representatives
Work closely with internal interfaces and communicate customer requirements

Requirements:

Previous experience in technical support / help desk – mandatory
Any leadership or managerial experience (including military or other roles) – mandatory
Strong technical orientation and ability to work under pressure and multitask
High service awareness and excellent interpersonal skills
High level of English (reading and writing)

Advantages: