Customer Success Manager

About the Role

Webz.io is a leading provider of machine-defined web data, transforming a vast pool of information from across the open and dark web into structured data feeds ready for big data platforms to consume.

We are looking for a Enterprise Customer Success Manager to join our growing team. In this role, you will serve as the bridge between our cutting-edge data technology and our most valued partners. We’re looking for a team player and strong relationship-builder with solid technical experience managing both SMB and Enterprise B2B accounts.

Responsibilities

• Commercial Ownership: Lead the commercial lifecycle of your portfolio, including driving renewal negotiations, cross-sells, and upsells to meet expansion targets.

• Account Strategy: Proactively own and manage a portfolio of enterprise and midsize accounts from initial onboarding to long-term advocacy, serving as a trusted advisor.

• Cross-Departmental Collaboration: Act as the internal voice of the customer, working closely with R&D, Product, Marketing, and Sales to align our roadmap with client needs.

• Value Delivery: Ensure the maximization of product value to drive customer growth and retention.

• Technical Advisory: Become an expert in Webz.io’s products; advise on technical implementation and data structures to support customer business goals.

• Executive Relationships: Build and maintain deep relationships with technical teams, management, and C-level executives.

• Scale Growth: Manage the implementation of new use cases and best practices to expand existing account footprints.

Qualifications

• 3-5 years of experience in B2B SaaS Customer Success or Account Management (Enterprise/Large Accounts).

• Commercial Prowess: Proven track record of managing contract renewals and identifying/closing expansion opportunities.

• Cross-Functional Leadership: Ability to navigate internal departments (Product/Engineering) to solve complex client issues.

• Tech-Savvy: Strong grasp of big data, data mining, and surface/dark web content.

• Native-speaker English with the ability to present to executive audiences.

• Problem Solver: A natural troubleshooter who is process-oriented and highly organized.

• Location: Israel. Hybrid role with 3 days per week from the office.

Advantages

• Background in Cyber Threats (Analyst or Pre-sales).

• Hands-on technical knowledge: SQL, scripting, or data analysis.

• Familiarity with RESTful APIs.

What we offer:

• Our offices are a workplace that encourages an open culture. Everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We do what we love, and we love what we do.
• Excellent conditions of employment and competitive salary.
• Dynamic, fun working environment.
• Full-time position with long-term opportunities.