IT Support Representative

About the Company

Department: Information Systems

About the Role

Experienced IT Supporter to join our support team and support the company's global users. Perform routine tasks in the IT team, starting from installing hardware and software (desktop/mobile), troubleshooting accounts and supporting local and global users.

Responsibilities

• Troubleshooting and resolving smartphone user issues.
• Setting up new users and managing passwords and backups.
• Troubleshooting network infrastructure and handling various IT services such as conference room equipment.
• Distribution and prioritization of service calls and user support tasks to the support team according to and in accordance with the definitions in the company's SLA agreement.

Qualifications

• Education: (Certification - advantage) MCSE / MCITP CCNA

Required Skills

• Fluency in English.
• Ability to work in a team and collaborate.
• Ability to work unusual hours (when necessary).
• Ability to solve hardware and software problems.
• Excellent interpersonal communication skills and high service awareness.

Preferred Skills

• At least two years of experience in the field of support for medium/large-sized organizations/enterprises - mandatory.
• Experience in managing Active Directory and the Office 365 environment.
• Knowledge of Microsoft systems - Windows 7, 10 and Office 365/2019.
• Knowledge of operating, detecting and handling problems in communication networks such as: TCP-IP, DNS (client side).
• Knowledge of operating, detecting and handling problems of VPN connections.