Customer Service Specialist

Company Description

Mondarine is a human-oriented travel tech group of global brands based in Tel Aviv. We challenge conventional travel and better how people discover the world by redefining how travel packages are built and delivered—seamless, flexible, and fully connected.

Role Description

This is a full-time hybrid role for a Customer Experience Specialist in our Middle East team. In this position, you’ll be an integral part of our customer journey team, owning and elevating the end-to-end travel experience for both our clients and our global supplier partners.

You will serve as a key point of contact for customers, ensuring every interaction reflects our brand values—smooth, responsive, and solution-driven. At the same time, you will work closely with suppliers across the countries we operate in, coordinating services, resolving operational challenges, and ensuring delivery standards are consistently met.

Your role will involve managing day-to-day experience operations, proactively identifying friction points, and implementing improvements that enhance satisfaction on both sides of the journey. You will collaborate cross-functionally with product, operations, and support teams to optimize workflows, strengthen partner relationships, and ensure service excellence.

Qualifications

 Fluent Hebrew is required

 Professional English is a must!

 Analytical Skills

 Operations Management abilities

 Strong Communication and Project Management skills

 Detail-oriented and highly organized

 Ability to work effectively in a fast-paced environment