Customer Support Specialist

Customer Support Manager - Driving Client Growth & Support

Payouts.com is redefining how enterprises and SMBs manage vendors and payouts. We’re building the financial infrastructure of the future - API-first, AI-native, and globally connected.

We’re looking for a proactive, hands-on Customer Support Manager who thrives in a fast-paced environment, takes ownership end-to-end, and enjoys solving complex technical challenges while working closely with clients.

This is not a “ticket closer” role - you’ll play a key part in shaping client experience, improving systems, and partnering with Product & R&D to build scalable, high-quality support.

What You’ll Do

• Own client support across platforms (Hubspot, Slack, etc.), from triage to resolution (Tier 1–3)
• Reproduce, investigate, and resolve technical issues, ensuring clear documentation (STR, logs, expected vs. actual)
• Guide clients through platform capabilities, APIs, and integrations (webhooks, auth, payloads)
• Provide practical workarounds to keep client operations running smoothly
• Monitor SLAs, manage incident communications, and contribute to post-incident reviews
• Identify recurring issues and drive improvements with Product & R&D
• Build and optimize workflows and automations across support tools (Hubspot, Jira, Slack, etc.)
• Translate complex technical findings into clear, client-friendly communication

What We’re Looking For

• 2-3 years of experience in technical/customer support (B2B SaaS or fintech - strong advantage)
• Hands-on experience with tools like Intercom/Hubspot, Jira, Slack, Postman. 
• Strong understanding of APIs, webhooks, logs, and system behavior.
• Experience reproducing issues, analyzing root causes, and working with limited data
• Ability to manage high volumes and shifting priorities in a fast-paced environment
• Strong communication skills with a client-first mindset
• Native-level English (required); Hebrew is a plus

Why Join Us?

• Be part of a fast-growing, AI-driven fintech startup
• Work closely with senior leaders and influence real product decisions
• Own your work, build scalable solutions, and make a direct impact
• Help shape the future of payout automation

Send your CV to [email protected] 

(mention "Customer Support" in the subject line).

Together, we’ll shape the foundation of payout automation for the AI era.