Customer Success, Support & Pre-Sales Specialist

At Jungo, we are at the forefront of developing cutting-edge accident prevention systems. We are looking for an energetic Customer Success, Support & Pre-Sales Specialist to join our team and help us deliver world-class service to our B2B clients in Israel and the U.S.

Are you a proactive communicator who thrives in a fast-paced environment?

Do you have a passion for building long-term client relationships and a drive for business growth?

The Role

This is a dynamic position that blends high-level customer support with strategic pre-sales and relationship management. You will be the face of the company for our Local and global partners, ensuring they receive timely support while identifying new opportunities to expand our business impact.

What You’ll Do:

• Owning Full Customer Cycle: From pre-sale through onboarding, driving adoption, renewals and expansions.
• Customer Support: Provide responsive and professional support to our B2B clients in Israel and abroad, track and manage support tickets, requests, and internal follow-ups.
• Client Communication: Maintain ongoing communication with customers via phone and email.
• Drive Growth: Conduct outbound calls to potential clients and expand business activity with existing partners.
• Build Relationships: Cultivate long-term connections and ensure high levels of customer satisfaction and retention.

What We’re Looking For:

• 1-2 years of experience in customer facing roles (service, sales, support) and working with international clients is preferred.
• High-level proficiency in both Hebrew and English (verbal and written) is a must.
• Exceptional interpersonal skills with a service-oriented and proactive "can-do" attitude.
• Full proficiency in Microsoft Office. Familiarity with HubSpot and Jira is an advantage.

Position Details:

• Type: Full-time.
• Flexibility: Flexible working hours, including some evening shifts to support our U.S. operations.