Senior IT Helpdesk Team Leader

At D-Fend Solutions, our people are our greatest strength — and technology is our passion. Our team of innovators and subject matter experts, including veterans of elite military intelligence technology units, is transforming the way organizations protect themselves from drone threats.

As the global leader in cyber-takeover counter-drone technology, we design and deliver advanced, software-defined solutions that empower our customers to detect, take control, and safely land unauthorized drones — with precision and reliability

.
Every day, we push the boundaries of innovation to meet real-world security challenges across industries and environments. We’re proud of our cutting-edge technology, our global reach, and the impact we make in securing the skie

s.
We’re seeking passionate professionals who thrive in a fast-paced, creative, and collaborative environment — those who want to be part of the next generation of airspace security innovati

on.
Join D-Fend Solutions and help make the world a safer pl

ace.Become a D-Fender! Work with the world’s leading cyber-takeover counter-drone technology provider and shape the future of safe airsp

ace.
D-Fend Solutions seeks an experienced and highly skilled Senior IT Helpdesk / Team leader to ensure a robust, secure, and accessible IT infrastructure for all emplo

yees.
Key Responsibil

• ities:Lead Technical Support: Manage, prioritize, and resolve complex IT support requests (hardware, software, network, SaaS) via the ticketing s
• ystem.Proactive Issue Resolution: Diagnose and resolve complex issues for internal/remote staff, identifying and addressing recurring problems to enhance system reliab
• ility.Documentation & Knowledge: Maintain accurate troubleshooting records and create/update documentation for the IT

team.
Required Qualific

• ations:Experience: 3-5+ years as an IT Helpdesk/Support Technician in a fast-paced envir
• onment.Technical Expertise: Advanced troubleshooting for network, hardware, and software
• issues.Proficiency with Microsoft Windows workstations/servers, Active Directory, Linux, Google Workspace, Office 365, and
• VMware.Skills: Fluent English, strong problem-solving, service-oriented mindset, ability to work independently, and commitment to continuous impro
• vement.Management exp

erience
Nice

• to Have:Familiarity with security solutions (XDR, firewalls), cloud platforms (AWS/ GCP/ Azure), and storage so