Information Technology Support Engineer

Chips Talk, We Listen

proteanTecs is a game-changing startup that's giving advanced electronics the power to report on their own health. In a digital world built for autonomous driving, cloud computing, and AI, we depend on computing systems daily. But how can we guarantee their safety, reliability and functionality? proteanTecs is the first-ever company to provide visibility into next-gen chips while they are operating, based on the power of on-chip monitoring, machine learning, and data analytics.

Here at proteanTecs, you'll be part of a team that's unlocking deep insights to make electronics more reliable, efficient, and high-quality. We're trusted by industry leaders in data centers, automotive, communications, and consumer devices – we work with the world's largest and most notable companies in tech.

Why proteanTecs is a great place to work:

• Fast-paced and impactful: We're a mission-driven startup, so you'll tackle new challenges daily, wear many hats, and see your work directly influence the future of electronics.
• Supportive company culture: Learn from the best. Our 200+ team members are experts in their field with a proven track record of success, and they're committed to fostering a collaborative and supportive work environment.
• International presence: We're a multinational company with a diverse team across multiple locations around the globe. You'll collaborate on projects with international impact, gaining a global perspective of the tech industry.
• Work with industry leaders: Our solutions are used by the biggest names in tech. You'll be part of the team creating the next generation of groundbreaking products.
• Cutting-edge playground: We use the latest machine learning, platforms, and tools to push boundaries and achieve breakthroughs.
• Real-world impact: Our work keeps data centers, cars, and other critical systems running smoothly. Your work will directly contribute to safer, more reliable electronics.
• We are here for the win: Backed by industry veterans and leading investors, we offer a stable and secure work environment with plenty of room for growth.

proteanTecs is looking for a IT Help Desk Support to join the ride as we spearhead the next revolution in electronics!

Responsibilities:

Helpdesk Support

• Respond to user queries via helpdesk ticketing system, email, in person, and remote access tools.
• Provide first- and second-line technical support for hardware, software, and network issues.
• Diagnose and troubleshoot incidents and service requests, escalating as necessary.
• Follow standard operating procedures for incident response, documentation, and escalation.
• Administer and maintain helpdesk/ticketing software, ensuring accurate records of all requests and resolutions.
• Develop and deliver end-user training sessions and create supporting materials.
• Write and update user guides, FAQ documents, and training manuals.

User Lifecycle Management

• Onboarding and Offboarding:
• Provision accounts, devices, and necessary access rights for new users.
• Offboard departing users, including revoking access, collecting equipment, and archiving data.
• Maintain and periodically review user accounts and permission groups to ensure compliance and security.

Endpoint Management

• Provision and manage company devices (Windows, Mac, mobile), ensuring compliance with security policies.
• Support device lifecycle management: setup, maintenance, asset tracking, and decommissioning.
• Asset Management: Track and manage IT assets, licenses, and inventory.

Requirements:

• Professional certification (such as MCSA, Azure/Microsoft 365 administrator)
• Strong familiarity with Windows, Linux, and macOS operating systems
• Experience in both remote and in-person end-user support
• Experience with Endpoint Management systems (Microsoft Intune, Jamf)
• Experience with Microsoft 365, Active Directory, and Entra ID (Azure AD)
• Strong customer service orientation and interpersonal communication skills
• Ability to work effectively under pressure
• Excellent technical problem-solving skills
• Quick thinking and adaptability
• Self-learning ability and discipline