CX & Marketing Automation

Driving customer experience transformation through a strategic and hands-on approach, specializing in CX Consulting, Data Discovery, and Marketing Automation.

Leading end-to-end client engagements—from business and strategic mapping to building use cases, customer journeys, and full system implementation.

• Leading Data Discovery processes to uncover actionable business insights for diverse clients
• Authoring comprehensive Design Documents and technical specification papers.
• Hands-on management of Marketing Automation platforms and integrated marketing ecosystems.
• Analyzing data and generating marketing insights to optimize ongoing communication and engagement performance.
• Mapping Customer Journeys and defining strategic business Use Cases.

Requirements:

• 2–5 years of experience in Marketing Automation or CX roles.
• Experience working with large-scale enterprises and complex organizational structures.
• Deep understanding of marketing data, segmentation strategies, and data-driven marketing.
• Experience in Project Management and writing Technical Design Documents – a significant advantage.
• Proven ability to lead and manage multiple stakeholders, clients, and cross-functional interfaces.
• A strategic business mindset with the ability to look beyond the technology to the "big picture."
• Proficiency in SQL and HTML – a plus.