Customer Support Specialist

Company Description

DOKKA is a SaaS Platform that automates Accounts Payable (AP) and Financial Close processes. Enhancing speed, accuracy, and accelerating of financial teams world-wide. DOKKA empowers over 3,500 companies—including NASDAQ-listed enterprises. DOKKA's proprietary AI-driven technology reshapes modern finance, enabling smooth transitions from manual to automated processes.

Role Description

This is a full-time remote role for a Customer Support Specialist. The Technical Support Specialist will handle day-to-day tasks such as providing technical support, troubleshooting issues, and ensuring customer satisfaction. The specialist will work closely with the customer success and technical teams to resolve issues efficiently and effectively.

Qualifications

• Excellent writing and verbal communication skills in both Hebrew and English
• Training skills
• Ability to work independently and remotely
• Technical Support and Troubleshooting skills
• Eager to learn and work hard
• Analytical skills for diagnosing and resolving technical issues
• ERP knowledge / experience (a Plus)
• Accounting experience (a Plus)