Forward Deployed Engineer (FDE / CSE)

About Us

Reclaim Security is an AI-driven cybersecurity startup, backed by leading investors, focused on transforming security remediation. Recognized by Gartner as a visionary in emerging categories Automated Security Control Assessment (ASCA) and Preemptive Exposure Management, our platform helps global enterprises move beyond endless prioritization lists to automated, intelligent issue resolution, ensuring both security and business continuity. 

You’ll Own as FDE/CSE:

• Maximizing product value realization in customer environments
• Delivering structured, high-impact remediation sessions and managing exposure remediation plans
• Acting as an extension of the product team — testing integrations, surfacing field learnings, and feeding them back to product, sales, and marketing

Day to day: Deep technical engagement with customer environments across the full remediation lifecycle — from onboarding and deployment through ongoing sessions and QBRs

What Success Looks Like:

You’ll help customers achieve four core outcomes:

1. Maximize threat resilience — measurable security posture improvements (e.g., 70%+ phishing resilience gains)
2. Maximize security stack ROI — prove value from existing security investments
3. Reduce required expertise — enable smaller teams to achieve enterprise-grade security
4. Improve efficiency — deliver 90% reduction in manual remediation effort

What You'll Do:

• Customer Delivery (primary focus)
• Maximize product value realization in customer environments
• Build, track, and maintain exposure remediation plans with customers
• Run periodic exposure remediation sessions with customers
• Conduct Quarterly Business Reviews (QBRs) demonstrating value and ROI
• Build trusted advisor relationships with security leaders and practitioners

Requirements:

• 3–6 years in technical customer-facing roles (Solutions Engineering, Technical Account Management, Security Consulting, Customer Success Engineering)
• Track record successfully managing enterprise customers at cybersecurity product vendors that led to renewals
• Hands-on experience with enterprise security stacks — Microsoft 365 / Defender / Entra ID, CrowdStrike, SentinelOne, Okta, etc. or equivalent endpoint/identity/email security platforms
• Comfortable with scripting and automation — PowerShell, Python, or Bash for deployment, diagnostics, and integration work
• Cybersecurity domain knowledge
• Strong written communication — you write clear, professional summary emails, runbooks, and customer-facing documentation
• English fluency (professional working proficiency)
• Startup experience preferred