CS - Account Manager (Fintech /ex–Big 4 welcome)

About Hypercore

Hypercore is building the operating system for the $3T+ global Private Credit market - one of the fastest-growing and most under-served asset classes in finance.

Backed by Insight Partners and Y Combinator, Hypercore is trusted by leading private credit funds, BDCs, and alternative asset managers to run their most mission-critical operations. As private credit firms scale in size and complexity, legacy systems and spreadsheets are no longer sufficient - and that’s exactly where Hypercore comes in.

Hypercore is scaling fast -not just in revenue, but in ambition. We’re building a category-defining company in a massive market, and we’re assembling a team that wants to grow with it.

What You'll Do

Own long-term client relationships and ensure lenders continuously realize value from Hypercore. You’ll act as the bridge between client needs and product evolution - driving adoption, shaping internal prioritization, and helping clients move beyond Excel into a scalable, automated loan management platform, and deepen their use of it over time.

Part of the Client Success team.

Key Responsibilities

• Own a portfolio of accounts (up to 10). Drive retention, satisfaction, and growth.
• Deliver continuous value. Ensure clients see clear ROI from the platform and related services.
• Drive adoption. Increase product usage, expand feature utilization, and promote new capabilities.
• Be a strategic partner. Understand client loan portfolios (repayments, covenants, amortizations) and align Hypercore to their evolving needs.
• Identify expansion opportunities. Surface upsell and cross-sell opportunities that create real impact.
• Voice of the client and the expect. Translate feedback into clear product insights and influence internal prioritization.

What We're Looking For

• Bachelor’s degree in Accounting, Finance, or a related field; CPA or relevant certifications are an advantage
• 2+ years of experience in accounting or customer success, or fintech. Ex-Big 4 is an advantage.
• Experience working with financial data is required; familiarity with loan portfolios is an advantage
• Proven ability to lead client accounts and build strong, long-term relationships
• Strong analytical skills and proficiency with spreadsheets
• Fluency in English (spoken and written) is a must
• Excellent communication skills and a collaborative mindset

Why Join Hypercore?

• Fun, dynamic startup culture backed by top investors.
• Great growth opportunities with room to make impactful decisions.
• Work on real industry transformation. Help modernize how lenders manage complex loan portfolios.