Technical Customer Success – Junior Position

One of our clients - a global technology company in the IoT and energy management space, developing smart sensors and a cloud-based platform for monitoring and analyzing electricity consumption in organizations, is hiring a Technical Customer Success professional. The system combines hardware, connectivity, and an advanced SaaS cloud platform.

What the role includes

• Providing technical support to global customers
• Troubleshooting issues related to hardware, connectivity, and cloud platforms
• Analyzing logs and data to identify root causes
• Working closely with Development and DevOps teams
• Communicating directly with customers in English

What we are looking for

• Bachelor’s degree in a technological field such as Engineering, Computer Science, Information Systems, Electrical Engineering, or a related discipline
• 1–2 years of experience in technical customer support
• Student-level experience is also relevant
• Strong analytical thinking and problem-solving skills
• Hands-on experience or familiarity with AI tools to improve workflows, analyze information, or assist in troubleshooting
• Ability to work cross-functionally with internal teams
• High-level English proficiency, both written and spoken, including direct conversations with global customers

Who this role is suitable for

• Individuals looking to enter a multidisciplinary technological environment combining hardware, software, and cloud
• Those interested in growing within a global SaaS environment
• People who enjoy learning, investigating, and independently solving technical challenges
• This is a true junior position with a strong emphasis on technical thinking and professional growth.

The company located in Kfar Saba - 2 days from home