Customer Success Manager

Mize is a Fintech-travel start-up that uses high-end technology to solve some of the huge challenges of the evolving travel industry and provide real financial value to our network of clients, including more than 200 international clients generating $16 Billion in sales annually. Our headquarters are in Tel Aviv, and we have offices in Argentina, Spain, UK, US, and India. Each member of our team is an all-around player that influences the product from overall experience to development, and you'll be no different.

As a CSM at Mize, you will play a crucial role in building and managing long-term relationships with our clients. You'll be part of an agile team, working alongside welcoming, hard-working, and fun individuals dedicated to influencing the product from overall experience to development. The position is fully remote.

Responsibilities:

• Building and managing long-term relationships with our clients
• Enhancing client results and proactively pushing for expansion
• Enhancing customer experience through product support
• Conduct onboarding and training sessions for clients
• Analyze and provide insights on client-business interactions
• Utilize data to identify opportunities for improvement and growth
• Handle customer requests and complaints effectively and promptly
• Work towards solutions that align with both customer needs and company objectives
• Manage communication infrastructure to ensure efficient and effective client communication
  
  

• 3+ Years of experience in Customer Success roles \ Account Management roles \ Project Management roles
• Experience within the high-tech industry \ tourism industry, with a proven track record of working with international, multi-divisional, and multi-geographical clients
• Proficient in Excel and experience working with tools like HubSpot, Zendesk, Monday, or Pipedrive - advantage
• Knowledge of the Travel domain and industry - advantage
• Experience working collaboratively with cross-functional teams, including Sales, Products, Marketing, and Services
• Strong bias for action, tech-oriented, and a resourceful, out-of-the-box thinker capable of solving problems in a fast-growing company
• Strong organizational skills, attention to detail, multitasking abilities, and the ability to prioritize and meet targets and commitments
• Previous experience in a hypergrowth startup environment and mindset - advantage
• English - Native level, both Written and Verbal with excellent communication skills