Office Manager - maternity leave replacement

About the company

Ontopo is a fast-growing technology company providing advanced solutions in the hospitality market. Our platform helps streamline operations, increase revenue, and enhance the guest experience.

The Office Manager supports the Sales and Customer Success teams with daily administrative and operational tasks and plays a key role in billing, reporting, payment tracking, and collections including direct and ongoing collection calls with customers.

This is a full time and on-site position in Ramat Gan (Bursa).

Responsibilities:

Sales & Customer Support

• Supporting the sales and customer success teams with daily administrative tasks
• Managing basic updates in CRM systems (data entry, updates, simple reports)
• Assisting with follow-ups, tracking customer activity, and maintaining organized processes
• Assisting in preparing contracts, proposals, and sales-related documents using existing templates

Billing & Collections

• Preparing invoices and assisting with billing processes
• Tracking payments and managing collection follow-ups
• Making direct collection calls with customers and actively following up until payment is received
• Preparing simple weekly and monthly reports related to sales, billing, and collections

CRM & Data Management

• Keeping customer and deal information accurate and up to date in the CRM
• Supporting the team with basic reports and simple dashboards

Requirements:

• 1–3 years of experience in sales support, sales administration, office administration, office management, or customer operations
• Comfortable working with CRM systems (HubSpot – advantage, not mandatory)
• Strong organizational and time management skills
• High attention to detail and ability to handle repetitive tasks
• Basic Excel / Google Sheets skills
• Native-level Hebrew (mandatory) and basic written and verbal communication in English
• This is a full-time, on-site-only position in Ramat Gan (Bursa)

What We’re Looking For (Personality Fit)

• Reliable, structured, and detail-oriented
• Comfortable with routine, process-driven, and follow-up tasks
• Service-oriented and collaborative
• Works well with clear instructions and existing processes