Support Team Lead

Support Team Lead

At WideOps, our dedicated team of cloud experts is committed to providing solution-driven technology to streamline business efficiency. We leverage our experience as a Google Cloud Premier Partner to offer 360° support for businesses of any scale.

By providing clients with top-tier resources, architecture, and expertise, our team seeks to build meaningful partnerships that ensure client success and growth.

We’re looking for a talented technical support lead - dedicated and service-oriented individual to join our team.

Help us continue our rapid growth, and maintain streamlined Cloud-Based Solutions for our customers.

As a part of our team, you’ll work closely with DevOps and R&D team leaders.

You’ll lead the management of all customer-related technical support matters and consulting, including managing tickets.

Responsibilities:

• Managing the division’s support team, building and mentoring the team members while driving their professional development.
• Lead members of the Technical Support team, including day-to-day management and professional development.
• Be the main expert and focal point of our cloud technologies and platforms
• Researching issues and identifying potential solutions while providing prompt and accurate feedback to customers and internal stakeholders
• Prioritize and manage multiple issues from customers on our products and platform, simultaneously
• Communicate with customers and internal stakeholders and ensure that they are well informed of the progress and plan

Requirements:

• 2+ years of experience in Technical Support or similar function
• Being a committed team player that can help lead others through challenging customer issues
• 3 years of hands-on Linux administration experience.
• 3 years of hands-on Windows administration experience.
• Strong understanding of networking concepts.
• Strong Knowledge of Bash scripting or Python.
• An extensive experience with B2B support.
• Excellent English writing and communication skills with attention to detail

Experience with the following:

• Apache\Nginx\IIS configuration
• Strong understanding of SQL concepts.
• Jenkins\Chef configuration.

Nice to have:

• MySQL\Postgres deployment and advanced configuration.
• MSSQL deployment and management.
• Public Cloud: AWS\GCP\Azure - is a big pro.