Manager of Call Center

Job Opportunity: Call Center Manager

Location: Har Tuv B, Israel (In-office only)

Work Schedule: Sunday/Monday - Thursday (4 PM-12 AM)

Fluent English Required

About the Company:

We are a leading manufacturer and supplier of high-quality HVAC systems for luxury hotels and office buildings. Our reputation for delivering cutting-edge solutions and excellent customer service has positioned us as a trusted partner in the industry. We are currently seeking a dedicated Customer Support Representative to join our team in Har Tuv and contribute to our commitment to providing exceptional service.

Role Description:

This is a full-time on-site role for a Call Center Manager based in Beit Shemesh. The Call Center Manager will be responsible for overseeing daily operations of the call center to ensure optimal performance and customer satisfaction. Responsibilities include managing a team of call center agents, monitoring performance metrics, implementing strategies to improve efficiency, and resolving escalated inquiries or issues. The manager will also coordinate training for team members, maintain compliance with company policies, and drive a positive customer experience.

Qualifications:

• Expertise in Customer Satisfaction and Contact Center Management
• Strong Analytical Skills and the ability to interpret performance data and drive actionable insights
• Experience in Team Management, including training, coaching, and mentoring staff
• Excellent Communication and interpersonal skills to handle team coordination and customer interactions
• Ability to work on-site in Beit Shemesh with strong problem-solving and decision-making abilities
• Prior experience in managing a call center or customer service operation is preferred

To apply: please email [email protected] with Call Center Manager in the email subject.