Onboarding Specialist

We are looking for an Onboarding Specialist to guide new customers from signup to full adoption of our platform.

You will manage the onboarding process, set up system integrations and marketing infrastructure, and provide ongoing support to ensure customers use the platform effectively.

As the main point of contact, you will create a smooth, professional, and valuable customer experience.

Who Are We?

We are a SaaS company that provides a marketing automation platform for businesses.

The position is 100% remote.

Responsibilities

• Manage the full customer onboarding process, from welcome and kickoff meetings to full platform adoption.
• Set clear expectations with customers and define responsibilities, while creating structured onboarding plans and ensuring timely go-live.
• Guide system integrations and set up initial account configurations, company profile, and billing, coordinating with both customer and internal technical teams.
• Establish initial marketing infrastructure, including automated customer journeys, and ensure proper implementation.
• Provide ongoing support for strategic customers, including troubleshooting, optimization, and adoption of additional features.

Requirements

• At least 1 year of experience in Onboarding, Customer Success, or Account Management.
• Experience working with B2B clients- Must.
• Experience with SaaS platforms.
• High level of Hebrew for professional communication with clients and teams.
• Experience in Ecommerce- a significant advantage.