Business Operations specialist

At Dream, we redefine cyber defense vision by combining AI and human expertise to create products that protect nations and critical infrastructure. This is more than a job; It’s a Dream job. Dream is where we tackle real-world challenges, redefine AI and security, and make the digital world safer. Let’s build something extraordinary together.

Dream's AI cybersecurity platform applies a new, out-of-the-ordinary, multi-layered approach, covering endless and evolving security challenges across the entire infrastructure of the most critical and sensitive networks. Central to our Dream's proprietary Cyber Language Models are innovative technologies that provide contextual intelligence for the future of cybersecurity.

At Dream, our talented team, driven by passion, expertise, and innovative minds, inspires us daily. We are not just dreamers, we are dream-makers.

The Dream Job:

This role sits at the centre of execution. You’ll support our client executive team, solution architects, support engineers, deployment squad, and training leads — ensuring every post-sale interaction is coordinated, tracked, and elevated to Dream’s standard of excellence. You will also build systems to monitor collections, renewal timelines, and customer financials.

Dream’s customer relationships are strategic — we work with national agencies and critical infrastructure operators. Your job is to make sure every delivery is executed with clarity, speed, and rigor.

The Dream-Maker Responsibilities:

• Cross-team operational coordination
• Act as the operational right hand to Dream’s client executives, helping align customer priorities with internal execution.
• Drive task and milestone tracking across solution architects, support, deployment, and training — ensuring no handoff is missed.
• Build and maintain internal tools and views to visualize the customer journey across multiple workstreams.
• Financial and renewal operations
• Maintain clear visibility on customer revenue, invoicing, and collections in coordination with finance.
• Track contract end-dates, renewal risk, and revenue exposure — building dashboards and alerts for leadership.
• Prepare supporting material and ops-readiness for renewal conversations, including usage stats, delivery KPIs, and unmet needs.
• Delivery health & issue management
• Build and own reporting systems for implementation status, customer activity levels, issue escalations, and open action items.
• Coordinate internal response during high-priority escalations: track resolution steps, timelines, and accountability.
• Ensure structured follow-ups from deployments: validate remediation adoption, training completion, and customer engagement.
• Systematization & documentation
• Maintain shared visibility into execution: build dashboards, write playbooks, and track decisions that impact customer success.
• Help drive internal alignment on priorities, especially where product, delivery, and customer success intersect.
• Own the operational checklist for new deployments and expansions.
  
  

• 5 years experience in business operations, customer success ops or GTM operations
• Strong project management and multi-threading skills. You thrive managing 10 priorities — and resolving them with 100% accuracy.
• Comfortable working with technical and non-technical stakeholders.
• High ownership and responsiveness — you don’t wait for escalation; you anticipate friction before it hits.
• Proficient in building operational tooling (Monday, Jira, excel/Sheets, dashboards).
• Experience coordinating across product, engineering, and field teams.
• Nice to have - knowledge of cybersecurity delivery cycles, enterprise procurement, or platform deployments.