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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Service Desk Operator

Tata Consultancy Services

תל אביב - יפו

Service Desk Operator

Tata Consultancy Services

תל אביב - יפו
9,000-13,000 ₪ (הערכה מבוססת AI)
זוהי הערכת טווח שכר מבוססת AI ולא פרסום של המעסיק

Job Description

The Service Desk provides technical support for remote users and processes via incoming calls, chat, and self-service tickets.

Working days & hours: Sunday – Thursday, 7:30 – 17:00 on 9 hours shift

Locations: Tela Aviv

Job Requirements:

Experience

At least 1-2 years' technical support experience in medium/large organization
Working with ServiceNow (ticketing and knowledge)
Customer service oriented

PC Support

PC troubleshooting: Windows OS, Office 365, drivers…
Printers support (mapping, printer queue…)
Basic network troubleshooting (Wi-fi, LAN, VPN)

Mobile devices support

Managing and configuring Mobile devices
Troubleshooting
Experience in iOS environment

User support

Active Directory / Identity management
Permissions

Conference

Meeting room – operation and basic troubleshooting

Operation

ServiceNow ticket management (Incident & Request)
ServiceNow knowledge management & documentation
Working with define SLA and KPI's

Languages

Hebrew – Native language; English – High level of speaking and writing

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.