Customer Success Specialist

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you’ll be doing

Are you a service-focused Business Development / Project Manager who’s looking for your next challenge? Does supporting business partners and creating new sales opportunities in one of Europe’s fastest-growing companies interest you? If so, then please read on!

We are looking for a strong operational capabilities with soft sales skills — a true multi-tasking generalist who can manage projects, handle contracts, work across multiple domains, and act as a versatile

Wolt is a Finnish technology company, and we’re best known for our food delivery platform. We have recently also started working with a wider variety of partners, such as grocery chains, retailers, and online pharmacies. Wolt Drive is a delivery-as-a-service segment, which experiences substantial growth, and serves as a perfect complement to our restaurant food operations - this would be a super exciting project to be a part of!

As a Wolt Drive Specialist, you will serve as a key communicator between our local team and sales partners, ensuring the optimal success of Wolt and Wolt Drive.

On the day-to-day you'll be

• Assisting Account managers with sales growth on the market with existing partners, and creating an environment where merchants and customers enjoy their experience with Wolt Drive, ensuring timely follow-ups, and nurturing long-term client relationships.
• Assisting with the onboarding of new partners to the Wolt ecosystem
• Supporting current partners with any issues, reports, etc.
• Collaboration with Wolt Operations and Support teams to ensure top-class customer experience for Wolt Drive partners
• Actively reaching out to potential new partners to help grow Wolt Drive’s partner base
• Helping with the implementation of new features
• Working with middleware partners (MWPs), including setup and monitoring
• Monitoring businesses of all sizes to identify and address inactive or problematic venues.
  
  

• Prior experience in an Account management or customer service-focused role is a plus
• Confidence in video calls and offline meetings
• Excellent interpersonal skills, you will be interacting with a wide range of people
• Structured, detailed, and service-oriented mentality
• Experience working in a Google environment is a plus
• Ability to take initiative and ability to get things done in a fast-paced environment
• Fluency in Hebrew and English