Associate Content Support Analyst

At Clarivate, we empower higher education institutions worldwide through innovative cloud-based solutions that elevate research, teaching, and learning. As an Associate Content Support Analyst, you'll be at the heart of our mission—ensuring academic and national libraries have seamless access to the data and tools they need to thrive.

In this role, you’ll dive into complex technical challenges, working with SQL databases and cloud environments to support our global customers. You’ll collaborate across support, engineering, and product teams to deliver high-impact solutions that keep our systems running smoothly and satisfy our clients.

Join us and be part of a team that’s shaping the future of education through smart, scalable technology!

About You – Experience, Education, Skills, And Accomplishments…

• Bachelor’s Degree or equivalent in relevant field (MLIS, Information Systems, Industrial Engineering)
  
  

• 1+ year(s) experience in technical customer service
• Digital library experience
• Experience in technical customer support
• Familiarity with Research Office practices
• Familiarity with librarianship practices/information science – cataloguing, classification, search, and referencing
• SQL experience
  
  

• Act as first responder to incoming client-reported cases involving metadata quality issues or concerns.
• Analyze reported issues to determine scope and severity.
• Implement fixes and/or solutions to resolve reported metadata issues.
• Communicate status and resolution information on all cases to customers via CRM software.
• Identify and escalate more complex metadata quality issues internally for resolution.
• Provide assistance as needed on large data projects.