Account Manager

Description

• Provide customer care support for the EMEA region, including full processes of pre-sales, after-sales and service.
• Handle orders, refunds, and supply of service and sales items, while managing service tasks such as invoices, quotes, email support, phone support, and maintenance sales.
• Establish and coordinate strong relationships with operational teams in Israel and local distributors.
• Serve as the focal point for all customer care sales coordination, ensuring excellent customer experience.
• Collaborate closely with finance, logistics, and other teams as required.
• Deliver accurate reports to the Lumenis senior management team at HQ.
• Manage all data processing on SAP, Servicemax, and Salesforce (ERP & CRM).
• Administer service contracts, including booking and billing.

Requirements

• Fluency in English is a must. Any additional European language – a substantial advantage.
• At least 2 years of proven experience in Customer care/ Customer support.
• Proficiency in Microsoft Office 365.
• Strong communication and organizational skills.
• Ability to work under pressure and prioritize tasks assertively.
• Bachelor's degree (advantageous).
• Familiarity with SAP and Salesforce (advantageous).