Customer Support Specialist

Customer Support Specialist

As a Customer Support, you will provide professional support to our B2B customers, helping them resolve issues and get the most out of our services.

Who Are We?

We are a SaaS company that provides a marketing automation platform for businesse

The position is 100% remote.

Full-time job, Sunday-Thursday, 9:00-18:00.

Responsibilities:

Provide customer support via email and video meetings (screen sharing), and by phone in exceptional circumstances.

Manage and resolve technical support issues to ensure customer satisfaction.

Requirements:

• 1+ years of experience providing customer support for SaaS companies.
• Experience providing technical support in writing, via video meetings, or by phone.
• Experience working with Webhooks, API integrations, and business automation tools such as Zapier or Make- an advantage.
• Ability to communicate effectively in Hebrew, as the role requires ongoing interaction with local customers.