IT Support Specialist

We’re looking for an IT Support Specialist to provide hands-on IT support, manage onboarding and offboarding processes, and help maintain a modern, efficient IT environment, someone proactive and highly independent, who takes full ownership of their area, investigates issues end-to-end, and acts as a true point of contact rather than a reactive help desk resource.

Work format (important)

• First 2 months: full-time, 100% onsite onboarding in Petah Tikva
• After onboarding: 30% part-time workload

What you’ll do

• Provide day-to-day IT support for employees (macOS & Windows)
• Troubleshoot hardware, software, access, and connectivity issues
• Handle service desk tickets and document solutions
• Manage onboarding/offboarding, user access, and devices
• Administer SaaS tools, endpoints (JAMF / Intune), and IT assets
• Support meeting rooms and onsite IT needs
• Help improve IT processes and automate repetitive tasks where possible

What we’re looking for

• 2–3 years of experience in IT support or service desk roles
• Experience with service desk tools (e.g. Jira Service Management)
• Hands-on experience with Azure AD / Okta and SaaS administration
• Experience supporting macOS and Windows environments
• Basic networking knowledge (Wi-Fi, VPN, DNS)
• Comfortable using AI tools for troubleshooting and documentation
• Fluent English and strong communication skills
• Relevant IT education or certifications are a plus