Customer Success Manager

Customer Success Manager (AI-first) - Upspring.ai

Full-time - On-site (Tel Aviv)

Upspring.ai is an AI-first creative intelligence platform that helps performance and creative teams understand what worked in their ads and why - across their own campaigns and competitors. We turn creative data into clear, actionable direction so teams can ship better ads faster and drive measurable lift in ROAS and efficiency.

We’re building a company with a simple belief: AI should not be a feature - it should be the operating system. We move fast, we take ownership, and we hold a high bar.

We’re hiring a Customer Success Manager to own customer outcomes end-to-end - onboarding, adoption, retention, and expansion. You’ll work closely with customers, product, and the founders, and you’ll be expected to operate at a high pace with real ownership.

This role is fully on-site in our Tel Aviv office. It’s not hybrid.

• Own customer relationships from onboarding to renewal - ensuring customers get value fast and consistently.
• Drive adoption by building workflows and playbooks that make Upspring stick inside the team (reports, research flows, competitor tracking).
• Turn insights into action: help customers translate learnings into test plans, briefs, and creative decisions.
• Run performance reviews (weekly/monthly/QBRs): analyze patterns, highlight opportunities, and recommend next steps.
• Be the voice of the customer: bring structured feedback to product and influence the roadmap.
• Operate AI-first: use AI tools and automation to scale yourself - faster analysis, better communication, better execution.

You’re likely a fit if you are:

• Extremely dedicated - you treat customer success like a mission, not a 9-to-5.
• A hard worker with high ownership - you follow through, you push things over the line, and you don’t drop details.
• AI-first in how you work - you actively use AI tools to move faster and deliver higher quality work.
• Fluent in perfect English - written and spoken (you’ll lead calls, write crisp follow-ups, and represent the company with top-tier communication).
• Customer-obsessed and proactive - you don’t wait for problems to show up; you prevent them.
• Analytical and structured - you can interpret data, spot patterns, and convert them into clear recommendations.

Experience that helps (not required, but a plus):

• Customer Success / Account Management in B2B SaaS
• Experience with agencies, performance marketing teams, or DTC/eCom brands
• Familiarity with Meta/TikTok ads, ROAS/CPA, creative testing, attribution

• Customers ramp quickly, stay engaged weekly, and clearly see ROI from Upspring.
• You reduce churn risk by being proactive and decisive.
• You build repeatable playbooks that scale the CS function.
• You become a trusted partner to customers and a key input to product.

• High ownership role with direct impact on retention and growth.
• Work closely with founders in a fast-moving, AI-first company.
• Help shape the future of creative intelligence for top brands and agencies.