EUC L1–L2 Support Engineer

*Hiring– EUC L1/L2 Support*

Position:EUC L1–L2 Support Engineer

Deployment: One resource per location

*Locations:*

1. Hadar Mall, General Pierre Koenig St 26, Jerusalem, Israel

2. Gilboa St 1, Nof HaGalil, Israel

*Requirement:*

* EUC L1–L2 technical support experience

* Onsite support

*Key Responsibilities:*

- Provide Level 1 & Level 2 desktop support for end users

- Troubleshoot and resolve issues related to Windows OS, laptops, desktops, printers, and peripherals

- Install, configure, and support hardware, software, and applications

- Perform IMACD activities (Install, Move, Add, Change, Decommission)

- Support Active Directory tasks (user account creation, password resets, group access)

- Handle Microsoft 365 / Outlook / Teams related issues

- Provide network troubleshooting (LAN, Wi-Fi, VPN – basic level)

- Coordinate with L3 / vendor teams for unresolved issues

- Maintain ticket updates and documentation as per SLA

- Provide onsite support at the assigned client location

* Palestinian candidates are **not required** for this role.