Help Desk Support

Job Title: Help Desk Support

Role Responsibilities:

Provide professional and reliable technical support to company employees, maintaining a high level of service and professionalism

Troubleshoot hardware, software, and peripheral issues

Provide technical support for company systems, including endpoint updates and upgrades

Manage and track support requests using the company’s ticketing system, including documentation and reporting of issues and solutions

Install, configure, and manage an internal ticketing system

Implement and enforce the company’s information security policies

Requirements:

At least 2 years of experience in Help Desk Support (remote and on-site) – mandatory

Experience in system maintenance and management, including endpoint configuration and upgrades – mandatory

Strong knowledge of Office 365, networking, printers, and general technical troubleshooting – mandatory

Experience with user management in Active Directory – mandatory

Experience and knowledge in setting up new IT environments – mandatory

Familiarity with Microsoft 365 platforms – mandatory

Experience creating and deploying computer images (IMAGE) for new workstations – mandatory

Experience managing advanced multimedia systems

Full proficiency with Windows 10/11 operating systems – mandatory

Proven experience handling incidents, troubleshooting, deploying updates, and providing ongoing support – mandatory

Experience with remote control tools and on-site user support – mandatory

Networking knowledge, including understanding communication protocols and basic network troubleshooting